Egg Cup & Cosy Set
Due to ongoing issues across the UK with all delivery platforms, we cannot guarantee arrival of your purchases before the January 4th. Thank you for your patience.
Our shipping charges are calculated live at the checkout with our delivery partner DHL Express.
If applicable, international duties and taxes are also calculated at checkout.
Items are shipped directly from:
The Fife Arms, Mar Rd, Braemar, Aberdeenshire, AB35 5YN, Scotland.
The information contained in this Shipping and Returns Policy is subject to our Online Shop Terms and should be read in conjunction with them.
Shipping
We aim to dispatch all orders within 5 working days.
Please note that we do not deliver to all destinations from all of our shipping locations, and we are unable to deliver items to the following destinations from any of our shipping locations: Aaland Islands, Albania, Armenia, Belarus, Cook Islands, Fiji, French Polynesia, French Southern Territories, Georgia, Gibraltar, Heard Island and Mcdonald Islands, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, South Georgia and the South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.
Returns & Exchanges
Important information
If on receipt of your product you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it.
If you are unhappy with your purchase for any reason, you can return it to us no later than 28 days from the date you receive it and provided the item is in saleable condition, we will refund or exchange the item(s), excluding any delivery charges.
Returns are only accepted online for products purchased directly from our online shop and shall be made in accordance with our Online Shop Terms of Use.
Return shipping will be charged at standard shipping rates based on your shipping location.
Making a return
To arrange a return or exchange, please contact customer services using the above below or by email at shop@thefifearms.com
On receipt of your returns request, we will email you a returns label to attach to the packaged item(s).If you would like to arrange a return via home collection or a collection point drop off, please inform us when you submit your returns request and we can help organise this with you.
When returning items to The Fife Arms, please ensure that they are well packaged and protected from damage in transit, within the original packaging.
You are responsible for each item until we receive it.
All items will be inspected upon return.
Once we have received your returned item(s), we will arrange a refund, excluding any shipping costs, which will be paid in accordance with our Online Shop Terms.
MORE ABOUT
Fitch & McAndrew
Partners in business and in life, Doug Fitch and Hannah McAndrew are internationally renowned potters who live and work in Dumfries and Galloway, Scotland. They were brought together by a shared love of slip-decorated earthenware and traditional pottery, which they reinterpret in a contemporary style. They work from their home – with its workshop and wood-fired kiln – in the Scottish countryside. Hannah McAndrew won the prestigious Maker of the Year Award in the 2022 Heritage Craft Awards.
Amy Gair
Amy Gair lives on the beautiful and remote island of Shetland, where she first learnt to knit at the age of seven. She studied woven textiles before completing an MA in Fashion & Textiles at Glasgow School of Art and now works as a woven textiles accessories designer. She continues to knit, preferring to use Shetland wool both for its superior qualities and to support the crofters & farmers in Shetland. She sources most of her wool from Jamieson & Smith, who buy over 80% of the wool produced in Shetland and in doing so play an important part in supporting Shetland’s crofts.
